Feedback
In our mission for continued improvement across all departments and services, we welcome all suggestions, observations, ideas, and general comments. Your input is highly valued — thank you for taking the time to share your thoughts.
How to Share Feedback
You can provide feedback or make a complaint at any time by:
- Speaking with our staff during your admission.
- Completing the post-discharge electronic patient survey.
- Using the feedback cards available in-patient rooms.
- Completing the online feedback form below.
You may choose to provide feedback anonymously.
Complaint Resolution and External Review
We aim to manage feedback and complaints promptly, fairly and respectfully.
If you have raised a concern or complaint and are not satisfied with our response, you have the right to contact an independent complaints body:
Health and Disability Services Complaints Office (HaDSCO)
Phone: 1800 813 583
Website: https://hadsco.wa.gov.au
HaDSCO is a free, confidential and impartial service that assists with resolving complaints about health services in Western Australia.
Contact Us
If preferred you can contact one of our hospitals directly.
Claremont Hospital patients: Email patientfeedback@bethesda.org.au or call 08 9340 6300.
Mount Hospital patients: Email consumerliaison@healthscope.com.au or call 08 9327 1100.